How do I place an order?
Ordering at Smoke Basket is easy. Placing your first order at Smoke Basket? Just select the items you want to shop, enter your shipping address and payment information and you are home.
If you need any assistance give us a call. We would love to take your order over phone.
How will my order be delivered to me?
Your order would be delivered through reputed courier companies at your doorstep.
How will I know if order is placed successfully?
Once your Order is successfully placed, you will receive a confirmation over email and text message from Smoke Basket This mail will have all the details related to your order. Order details can also be viewed at My Account -> My Orders if you have placed the order on your own online.
Do you take orders over phone?
Yes. We do take orders over phone. The payment mode possible for these orders is Cash On Delivery only.
I tried placing order using my credit card but it isn't working. Can you help me place an order?
Yes if your debit/credit card isn't working we can always take your order over phone. Do call us.
I tried placing my order using my debit card/credit card/Net Banking but the order was not successful. What happens to the money deducted from the card?
Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details.
If your bank informs you otherwise please get back to us. If the money has been credited to our account we would initiate refund within 3 days of your request. Receipt of the refund would however depend on the mode of payment mode chosen by you. The expected timelines are as below:
Net Banking 2-4 business days
Debit Card 5-7 business days
Credit Card 7-21 business days
I tried placing my order using my debit card/credit card/Net Banking but the order was not successful. What happens to Smoke Basket Credits deducted from my Account?
In case your order is not successful and Smoke Basket Credits has been deducted from your account money has been credited to our account we would proactively initiate refund within 3 days
Can I cancel my order?
If you wish to cancel your order, get in touch with Customer Care as soon as possible with your order number. As long as your order has not been dispatched we can cancel it and refund your amount.
If your order has been dispatched but yet to be delivered, please do not accept delivery and contact Customer Care to inform them of the same. In case of Prepaid orders Refunds will be processed as per our Return policies. Any Smoke Basket Credits used in the purchase of the Order will be credited back to your account.
For certain product categories such as Furniture once you place an order, it cannot be cancelled. This is also indicated on the individual product pages . In rare cases when we are unable to deliver the product in spite of repeated attempts at the shipping address, an amount of Rs. 1000 would be charged on the refund amount.
I got a confirmation call for my order. Why is that?
You receive a confirmation call for your order to verify if there isn't any change with your order.
Can I place a bulk order for an item(s)?
In order to place a bulk order please drop a mail to firstname.lastname@example.org with your requirements and the concerned team would get back to you.
I am placing an order as a gift to my loved one. Will she receive the price tags and invoice?
Yes. Because of the prevalent regulations we send the invoice along with the product. Tags are also left intact so that a product can be returned if your loved one faces any problem with it.
How do I do a trial of the product I purchased?
We encourage you try the items you bought, however please ensure the product is left in a re-saleable condition after the trial with original tags, unwashed, undamaged and with the original packing. Please note that all categories are not returnable..
Can I add an item to my order after I have placed my order?
Unfortunately no, however you can simply place another order.
What payment methods do you accept?
We accept payments via Visa, MasterCard or Netbanking. We also accept payment via "cash on Delivery" at the time of the delivery of the product. However this mode of payment has a convenience charge associated with it.
For certain categories with high value items such as Furniture, only Debit Card/Credit Card and NetBanking options are available.
Is it safe to shop online using my Debit card or Credit Card?
All credit card, Debit Card and net banking transactions are processed over a secure encrypted connection. So no worries here!
What is the process for Cash On Delivery (COD) purchase?
When you make a purchase using the COD option, your product will be booked. You will receive a call from us to confirm your Order before it gets dispatched. If you are unreachable or unable to attend the call, please contact us if you are still interested in receiving the product.
Is there a charge for Cash on Delivery purchases?
There is a non-refundable convenience charge of Rs. 150 levied on Cash on Delivery purchases however in case of prepaid orders these charges are not applicable .
Is there a purchase limit for a Cash On Delivery purchase?
Yes, Cash On Delivery option is available on purchases up to a limit of Rs. 20,000, beyond which purchases can only be made using Net banking or Credit card.
How can I pay if COD option is not available on my address?
If COD option is not available on your address you can always opt for Net Banking or Credit/Debit Card. In case you don't have a Net Banking or Debit Card option please contacts your bank for Debit Card/Credit Card issue.
Are there any hidden charges?
There are absolutely no hidden charges. Any octroi or sales tax is actually borne by Smoke Basket. You pay only the amount that you see in your order summary.